The Human Bean

The drive-thru beverage stand at 115 N 56th Ave in Yakima, once a bustling location for The Human Bean franchise, is now permanently closed. The closure was reportedly sudden, leaving patrons surprised as the shop ceased operations without prior announcement. For the approximately five years it was open, this location developed a reputation that was notably divided, embodying both the convenience and friendly service the brand is known for, alongside significant issues with consistency and customer experience. This retrospective look examines the dual narratives that defined this specific establishment.

The Bright Side: Friendly Service and Beverage Variety

For many customers, The Human Bean was a welcome alternative to other major coffee chains in the area. A significant portion of its positive reputation was built on the demeanor of its staff. Reviews frequently highlighted exceptionally friendly, smiling, and happy baristas who made the experience pleasant. This cheerful service was a cornerstone of the brand's appeal and was often successfully delivered at this location. Patrons appreciated the personal touch and the speed of the drive-thru service, which catered to those seeking a quick refreshment.

Beyond the service, the menu offered considerable variety. While primarily a coffee destination with a full range of espresso drinks, it also functioned as a versatile smoothie shop. The offerings extended to teas, kid-friendly beverages, and a popular line of energy drinks. One customer specifically praised a grapefruit Red Bull creation, illustrating the shop's willingness to cater to tastes beyond traditional coffee. This broad menu, which included options for breakfast, lunch, and dinner, positioned it as a convenient stop for various needs throughout the day. Furthermore, many found the pricing to be reasonable, with one review noting that three 16oz lattes cost less than $18, a competitive price point that added to its appeal.

Signature Touches and Menu Highlights

The Human Bean is known for its signature chocolate-covered espresso bean placed on top of each drink, a small gimmick that many customers loved and came to expect. The menu featured a wide array of options, from classics like Lattes and Americanos to house specialties such as the "Snowy" (a white chocolate mocha) and the "Mexican Mocha" with cinnamon and spice. As a destination for non-coffee drinkers, it served as a de facto Juice Shop, offering real fruit smoothies with flavors like strawberry, mango, and peach, providing seemingly healthy drinks for a wider audience. The brand also offers its own line of energy drinks called Bright® Energy, made with green coffee beans, further diversifying its menu.

Areas of Inconsistency and Customer Dissatisfaction

Despite the positive experiences of many, a considerable number of customers encountered significant problems that tarnished the location's reputation. The most persistent issues revolved around inconsistency in both product quality and customer service. Over time, some once-loyal patrons noticed a marked decline in the quality of the drinks. A detailed account from a former regular customer described how orders became frequently incorrect. Specifically, requests for "half sweet" drinks were ignored, resulting in beverages that were overly syrupy. Another recurring complaint was that cups were not filled to the top, with one customer mentioning two inches of empty space in a 24oz drink. These issues suggest a lapse in training or attention to detail that frustrated customers who were paying for a specific product.

Service and Accessibility Concerns

The friendly service lauded by some was not a universal experience. One of the most troubling reviews came from a person of color who, despite loving the coffee, felt the staff was consistently unfriendly and unwelcoming, in stark contrast to the glowing reviews left by other patrons. This customer noted being barely greeted, leading them to question if their treatment was related to their race. Such an experience points to a serious failure in ensuring a consistently positive and equitable environment for all customers. This inconsistency was echoed in other feedback, which mentioned rude behavior from staff, particularly during busy periods.

Logistical and structural issues also drew criticism. Some found the drive-thru difficult to access from the street and challenging to exit, adding a layer of annoyance to the visit. The physical establishment also had a major accessibility flaw, as it was noted to not have a wheelchair-accessible entrance. Furthermore, at least one customer felt the stand was generic, calling it "a dime a dozen" in a town saturated with coffee stands and criticizing the coffee as below average despite the overwhelming number of flavor options available. This perspective suggests that for some, the focus on variety came at the expense of core quality.

The Final Verdict on a Closed Chapter

Ultimately, The Human Bean at 115 N 56th Ave leaves behind a mixed legacy. It was a place capable of delivering the brand's promise: a friendly, quick, and affordable beverage experience with a diverse menu of coffee and smoothies. Many residents enjoyed its offerings and appreciated it as a local fixture. However, the recurring and significant issues with order accuracy, inconsistent product quality, and deeply concerning reports of inequitable customer service cannot be overlooked. These problems created a frustrating and, for some, alienating experience. The sudden and permanent closure of the location marked an definitive end to its operations. The building did not stay vacant for long, as a local business, The Vibe Coffee, has since taken over the space, hoping to build its own reputation at the well-known corner.