Hillyard Glass &Vape Smoke Shop

Hillyard Glass & Vape Smoke Shop, situated at 5803 N Market St Unit B in Spokane, WA, operates as a specialized retailer for smoking and vaping accessories. Its most prominent advertised feature is its 24-hour, seven-day-a-week availability, a significant convenience for customers seeking products outside of standard business hours. However, patron experiences suggest that while the shop has considerable strengths in product selection and pricing, it also has notable inconsistencies in service and operations that potential customers should weigh.

The 24/7 Promise: A Point of Contention

For many, the primary draw of this establishment is its round-the-clock accessibility. In a market where most competitors have fixed hours, a 24-hour vape shop is a standout feature. Numerous customers appreciate this convenience, highlighting the ability to purchase items at any time of day or night. This makes it a dependable stop for those with unconventional schedules or urgent needs. It caters to a segment of the market that often finds other stores closed when they need them most.

Despite this, the 24/7 claim is not without its issues. At least one highly critical review points to a significant failure in this promise. A customer reported arriving to find the shop unattended, requiring multiple calls and a considerable wait before an employee from the adjacent gas station came to provide service. To compound the frustration, the attendant allegedly closed the vape shop immediately after the purchase, directly contradicting the advertised open-hours policy. This incident suggests that staffing might be shared with the neighboring business and that the "open 24 hours" policy can be subject to the discretion of the on-duty employee, creating a potentially unreliable experience for late-night visitors.

Product Selection and Pricing: The Core Strengths

Where Hillyard Glass & Vape truly excels, according to a consensus of customer feedback, is in its extensive and varied inventory. The store is described as being "packed with stuff," offering an impressive range that seems to defy its physical size. Patrons have praised the "unbelievable" assortment of vapes and flavors, indicating a deep stock of both hardware and consumables.

An Expansive Inventory

• Vape Products: The shop appears to carry a wide array of vaping devices. This likely includes everything from simple disposable vapes for beginners or convenience-seekers to more complex vape mods and pod systems for experienced users. The vast selection of vape juice is a frequently mentioned highlight, suggesting a multitude of brands, flavor profiles, and nicotine strengths are available, including popular nicotine salts formulas.
• Glass Collection: The business also lives up to the "Glass" in its name, with multiple customers citing a "great glass selection." This implies a diverse collection of smoking apparatuses, which could range from simple hand pipes to intricate bongs and dab rigs, catering to various preferences and budgets.

Competitive Price Point

Another major advantage noted by shoppers is the store's pricing. Reviews consistently describe the prices as "great" and "competitive," with one customer, who identified as an employee, stating that the prices "beat the competition." This combination of a wide selection and affordable pricing makes it an attractive destination for consumers looking for value. For those seeking a specific premium e-juice or a new piece of glass, the likelihood of finding it at a fair price appears to be high.

A Caveat: Inventory Consistency

While the breadth of the selection is a positive, its depth and reliability have been questioned. One detailed account from a regular customer illustrates a significant drawback. This individual favored a specific vape product and would purchase the store's entire stock when available. However, after their last purchase, the item was not restocked for over five months. Despite multiple inquiries and requests to have the product ordered, the staff's response was noncommittal. This failure to maintain inventory of a popular item ultimately resulted in the loss of a loyal customer, who was forced to take their business elsewhere. This experience serves as a warning for patrons who rely on a consistent supply of a particular product.

The Customer Experience: A Mixed Bag

Interactions with staff at Hillyard Glass & Vape Smoke Shop seem to vary dramatically, leading to a polarized view of its customer service.

The Positive Side

Many customers have had overwhelmingly positive experiences. The owners and their family are described as "kind and accommodating." Staff members have been called "friendly" and quick to assist. The general atmosphere for these patrons is one of helpfulness and quality service, where they feel welcomed and are pleased with the quality of the products they purchase. This positive feedback suggests that, under the right circumstances, the shop provides an excellent customer-centric experience.

The Negative Side

Conversely, other experiences paint a much different picture. The report of "rude people" and the frustrating wait for service from the gas station attendant highlight a severe inconsistency. This suggests that the level of service can be dependent on which employee is on duty. Another review mentioned difficulty getting staff to answer the phone, which can be a significant issue for customers trying to verify stock or hours before making a trip. These negative accounts indicate a lack of standardized service protocol, which can lead to customer frustration and alienation.

Appearance and Atmosphere

A recurring theme is the contrast between the shop's exterior and its interior. One reviewer aptly advised others not to "judge a book by its cover," noting that the building is "not much to look at from the outside." This implies a modest or unassuming storefront that may not immediately convey the quality or quantity of the products within. However, once inside, customers are met with a space that is densely packed with a wide variety of merchandise. This focus on substance over style appears to work for the business, as the well-stocked interior is what ultimately wins over many of its customers.