FiiZ Drinks

FiiZ Drinks in Sandy presents itself as a go-to destination for inventive, customizable beverages, operating within the popular trend of specialty soda shops. This establishment, part of a larger franchise founded in Utah in 2014, specializes in the concept of the "dirty soda"—a base soda enhanced with an array of flavor shots, fruit purees, and creams. With a low price point and convenient options like a drive-thru, dine-in seating, and delivery, it aims to be an accessible treat for a wide audience. However, customer experiences paint a complex picture, revealing a business that shines in its creative offerings but sometimes falters in execution and service consistency.

The Core Appeal: Customization and Creativity

The primary draw of this specialty drink shop is undoubtedly its vast potential for personalization. Customers are not just ordering a standard soft drink; they are crafting a unique concoction tailored to their specific tastes. The menu is a playground of options, inviting patrons to mix and match flavors to create their perfect beverage. Signature drinks often have playful, pop-culture-inspired names like the "Beauty School Dropout" or the "Berry Good Doctor," which combine a Dr Pepper base with various fruits and creams. This approach transforms a simple soda run into a more engaging and personal experience. Patrons who enjoy this level of choice often become loyal fans, praising the fun atmosphere and the novelty of the custom soda creations. One customer lauded the location for having the "best staff" and an "incredible" lobby atmosphere, highlighting the potential for a truly positive visit.

Service: A Tale of Two Experiences

While some customers have exceptional interactions, the service at the Sandy location appears to be inconsistent. There are glowing reports of specific employees, such as Hallie, who was described as "so sweet and kind" that she single-handedly made a customer's day better. This level of friendly and personal service is a significant asset and speaks to the high-quality experience the shop can offer. Positive interactions like these build community and encourage repeat business.

Unfortunately, this is not a universal experience. Other reviews point to significant service failures that detract from the overall appeal. One customer reported being denied a blended drink two hours before the posted closing time, with staff allegedly claiming the machine was already shut down. The same patron felt dismissed at the drive-thru, unable to get service through the speaker and not being offered a menu at the window. This type of interaction leaves customers feeling unwelcome and frustrated, directly contradicting the fun and friendly brand image FiiZ aims to project.

Critical Concerns: Accuracy and Dietary Safety

The most serious issues reported revolve around order accuracy, which in one case posed a significant health risk. A diabetic customer recounted ordering a 44 oz diet drink with sugar-free soda and syrups, a crucial choice for managing their condition. Instead, they received a drink made with regular, full-sugar ingredients. The gravity of this mistake was compounded by the employee's behavior, who reportedly closed the drive-thru window before the customer could confirm the order's contents. This incident is more than a simple mistake; it's a major failure in service protocol that could have had severe health consequences. For any food service business, especially one that offers diabetic-friendly options, such a lapse is deeply concerning. It raises questions about staff training, attention to detail, and the procedures in place to handle special dietary requests. Potential customers with allergies or health conditions must take this report as a serious caution to be extremely vigilant and explicit when ordering.

Menu Inconsistencies and Offerings

FiiZ Drinks is fundamentally a beverage bar focused on soda, but the menu can extend to other items. Alongside the extensive soda mix-ins, which include everything from coconut cream and fresh fruit purees to flavored syrups, many locations also offer snacks like pretzels and cookies. However, the available menu can be unpredictable at this specific Sandy location.

A notable point of friction for one regular customer was the sudden removal of the coffee menu. The patron, who considered FiiZ to have the "best coffee" around, was given conflicting reasons for its disappearance by staff—ranging from a broken machine to a corporate decision. Their frustration grew upon discovering that another FiiZ location in a neighboring city was not only still serving coffee but prominently advertising it. This inconsistency between franchise locations can alienate loyal customers who value reliability and have specific favorites. It suggests a potential disconnect in communication and standardization within the FiiZ franchise system, leaving customers at the Sandy store with a more limited or unpredictable selection.

for Potential Customers

FiiZ Drinks at 7910 S 1300 E in Sandy offers a concept that is undeniably fun and appealing. The ability to create a personalized gourmet soda at an affordable price is a strong selling point. When the staff is engaged and attentive, the experience can be delightful, marked by friendly service and a tasty, custom-made treat. The welcoming indoor atmosphere is a plus for those who wish to dine in.

However, prospective visitors should be aware of the significant inconsistencies reported. The customer experience can swing from excellent to deeply disappointing, seemingly dependent on the staff on duty. Operational issues, such as shutting down equipment hours before closing, and menu unpredictability can lead to frustration. Most importantly, the critical failure to correctly prepare a sugar-free order for a diabetic customer is a major red flag. Anyone with dietary restrictions should exercise extreme caution and double-check their order with staff before consuming it. While FiiZ can provide a unique and enjoyable beverage, this particular location has demonstrated a clear need for improvement in service consistency, staff training, and operational reliability to ensure every customer has a safe and positive experience.