Smokers Etc.

Located on Washington Boulevard, Smokers Etc. positions itself as a convenient hub for smoking and vaping supplies in Ogden. One of its most significant advantages is its remarkably accommodating operating hours. Open from 8:00 AM to 11:00 PM most days of the week, it offers a level of accessibility that caters to nearly any schedule, from early morning commuters to late-night shoppers. This convenience is a primary draw for many customers who need to pick up supplies outside of standard business hours. The store presents itself as a one-stop smoke shop, aiming to serve a broad clientele with a variety of products ranging from traditional tobacco to modern vaping hardware and accessories. For some patrons, the experience is exactly what they're looking for, leading to positive feedback and repeat business.

Customer Experience: A Tale of Two Extremes

Despite its high overall rating, a deeper look into customer feedback reveals a highly polarized experience. On one hand, there are patrons who describe the staff as knowledgeable and helpful, contributing to a positive shopping environment. One visitor left a glowing five-star review, calling it a "great vape shop" and even inquiring about employment opportunities, suggesting a welcoming atmosphere. These positive interactions indicate that the store has the potential to deliver excellent service and build a loyal customer base. The large, well-stocked interior is also noted as a plus, giving customers a wide selection to browse.

However, a significant number of reviews paint a starkly different picture, highlighting critical issues with customer service that range from aggressive sales tactics to outright rudeness. One customer, who entered the store with a clear idea of what they needed—a specific nectar collector and torch—reported a frustrating encounter with an employee who insisted on upselling them on every item. This approach, rather than being helpful, was perceived as a waste of time and a disregard for the customer's stated needs. Other reports mention staff members who seem disinterested, focused only on completing transactions quickly, or who exhibit a "bad attitude." This inconsistency in service is a recurring theme, with some reviewers noting that the quality of the visit depends entirely on which employee is working, leading to unpredictable and often negative experiences.

Product Quality and a Strict Return Policy: A Major Point of Contention

Perhaps the most alarming feedback revolves around the quality of the store's more expensive items, particularly its selection of glass pipes. Multiple customers have shared distressing stories of purchasing costly glass pieces, only to discover they were faulty or of extremely poor quality. In one instance, a customer purchased a $130 piece that already had a crack, accepting it only after being offered a discount. The store allegedly provided no protective wrapping, and the item broke into three separate pieces during the car ride home, in an area away from the original crack. When the customer contacted the store, they were told that no return or exchange was possible.

This incident is not isolated. Another reviewer warned others away from the store after being sold what they described as a "faulty piece" and receiving a poor response from the staff. These experiences highlight a critical risk for consumers: the combination of potentially low-quality, fragile merchandise and a rigid, unforgiving return policy. For anyone considering a significant investment in a bong, dab rig, or artistic glass piece, this is a major red flag. The financial loss and frustration experienced by these customers suggest that purchasing high-ticket items at Smokers Etc. can be a significant gamble.

Pricing and Value Proposition

Pricing is another area where customer opinions diverge. While some online sources claim the store has reasonable or competitive prices, on-the-ground feedback suggests a more complicated reality. A long-time customer noted a distinct shift over time, stating that the shop went from having "amazing prices" to becoming "super expensive." This perception of rising costs, coupled with a decline in the welcoming vibe the customer once enjoyed, has soured their view of the establishment. Another review pointed out inconsistencies in pricing for the same products, suggesting that the cost of an item could vary depending on the employee handling the sale. This lack of standardized pricing can erode trust and leave customers feeling uncertain about whether they are receiving a fair deal on their vape juice flavors or disposable vapes.

for Potential Customers

Smokers Etc. in Ogden is a business of clear contrasts. Its strengths lie in its convenient, extended hours and a broad product selection that aims to cover everything from a basic pack of rolling papers to a complex setup for vaping enthusiasts looking for a new premium e-liquid. If you are a customer who knows exactly what you want, particularly for pre-packaged and branded items like a specific e-juice selection, the store may serve your needs perfectly due to its accessibility.

However, potential buyers should proceed with caution, especially when considering more substantial purchases. The recurring and detailed complaints regarding poor-quality glass pipes and a strict no-return policy present a significant financial risk. Furthermore, the inconsistent customer service means that a visit could either be pleasant and efficient or frustrating and off-putting. The reports of aggressive upselling and price variations are also points of concern. Ultimately, Smokers Etc. may be a reliable option for quick, simple purchases, but for those looking to invest in quality hardware or seeking a consistently positive and trustworthy shopping experience, the documented issues are too significant to ignore.